Occupancy with Children in the Room

Children up to and including 2 years stay free of charge with two full-paying adults in the room. From 3 years of age, an occupancy with a maximum of two persons per room (e.g., 1 adult + 1 child) is possible.

Breakfast Prices for Children

The following child-friendly prices apply to our breakfast buffet:

Children under 3 years: Free of charge

Children from 3 to 12 years: €6.00 per day

From 13 years: Regular adult price (€12.50 per day)

Extra Beds & Family Rooms

We unfortunately do not offer extra beds in our rooms. Depending on availability, we are very happy to rebook you to a slightly more spacious double room at the same price when arriving with an infant—simply let us know during booking or in advance by email/phone!

💡Tip for Families: For larger families, we recommend our nearby partner hotel, the Airport Hostel, with spacious family rooms and a great XXL games lounge.

Cost Assumption by Companies

We accept company cost assumptions. Please make sure that the formal document contains the following information:

Company name and full address

Commercial register numberExact listing of the services to be covered (e.g., accommodation, breakfast)

Please send us the signed cost assumption well in advance of arrival by email to office@meinhotelinhamburg.de.

Culture and Tourism Tax (CityTax) for Business Travelers

Since January 1, 2023, the Hamburg Culture and Tourism Tax applies without exception to all overnight guests—regardless of whether the trip is private or business-related.

Modify or Cancel Booking

The way to adjust or cancel depends on the type of your booking:

Direct Booking (Website, Email, Phone): Simply contact us by phone, email, or adjust the booking directly via our website.

Booking via Portals (e.g. Booking.com, Expedia): Please make all changes or cancellations directly via the respective booking portal, as we cannot process these from here.

Deadlines for Free Cancellation

If you booked directly with us, you enjoy maximum flexibility: You can cancel your reservation free of charge until 06:00 PM on the day of arrival.

Note: For bookings via external booking portals, the respective cancellation conditions of the provider apply.

Early Departure (Check-out before 06:00 AM)

A check-out is easily possible 24/7 with us. You can simply leave your room card in your room prior to departure or drop it into the white mailbox on the right at the hotel exit (not at the reception building) when leaving the hotel.

Regular Check-in Times

Check-in with us is possible from 01:00 PM.

Early Check-in

Since the departure of our guests takes place until 11:00 AM, we can guarantee arrival from 01:00 PM. Should your room already be ready in advance, we will naturally be happy to make it available to you earlier. Alternatively, you can deposit your luggage free of charge at our reception between 06:00 AM and 10:00 PM.

Regular Check-out

We kindly ask you to vacate the room by 11:00 AM at the latest on the day of departure. Please note that in the event of a late check-out without prior agreement, additional costs amounting to another overnight stay may apply.

Late Check-out

A late check-out is possible depending on availability. Please ask directly at our reception on the day of departure by 10:00 AM at the latest.

Booking Without Credit Card & 18:00 Policy

A booking without a credit card is possible by phone at +49 40 531 69 400 or by email to office@meinhotelinhamburg.de.

📌 Please note: This is a non-guaranteed reservation. If you have not arrived by 06:00 PM on the day of arrival, we reserve the right to reassign the room.

Purpose of Credit Card / Guaranteed Booking

The credit card serves as a guarantee for your reservation. A credit card is required in particular if you wish to arrive after 06:00 PM—so your room remains guaranteed for you for the entire night.

Deposit / Amount Authorization on Credit Card

To check the validity of your credit card, we perform a so-called pre-authorization in advance. The corresponding amount is merely reserved (blocked) on your card and not charged. The release of the reserved amount usually occurs automatically within about 5 working days.

Accepted Payment Methods

We accept the following payment methods:

EC-card / Girocard

Mastercard

Visa

American Express

Sightseeing & Hamburg CARD

Discover Hamburg by land and water—whether it’s a harbor cruise, Alster tour, Speicherstadt, Miniatur Wunderland, or a musical!

Your Benefits with the Hamburg CARD:
Convenient Travel: Unlimited public transport and ultimate flexibility throughout the city.
Great Discounts: Savings on harbor & city tours, museums, theaters, musicals, and participating restaurants.
Flexible Options: Available as single or group tickets for 1 to 5 days (plus an optional Hamburg CARD plus Region extension).

📍Available at Reception: You can purchase your Hamburg CARD directly at our front desk.

Airport Access & Directions (HAM)

Hamburg Airport is only 900 meters away. Here is how to get there:

Walking: Approx. 13 minutes.

Public Bus: Approx. 7 minutes (services start at 5:00 AM).

Taxi: Approx. 2 minutes.

Our front desk team will gladly arrange a taxi for you. View a detailed route map and bus schedules [here/via this link].

Airport Shuttle Service

Please note that we do not operate an in-house shuttle service. The terminals are easily accessible via public transport, taxi, or a short walk.

Walking Distance

Located just 900 meters from meinHotel, the airport terminals are a quick 13-minute walk away.

Late Check-in After 10:00 PM

With us, you check in digitally in a very simple and flexible way:

With your reservation confirmation, you will receive a link to the online check-in. Through this, you can complete your digital registration form, pay conveniently online, and check in from 01:00 PM on the day of arrival. Afterwards, you can easily open the hotel and room doors directly with your smartphone.

Problems with Online Payment

We are sorry for that! Occasionally, brief technical disruptions may occur. You can nevertheless fill out the digital registration form in advance.

Possible Solutions:

Arrival before 10:00 PM: You can settle the payment in a relaxed manner upon arrival at the reception.

Arrival after 10:00 PM: Upon request, we will gladly send you an alternative payment link through which you can conveniently complete the booking. Simply contact us briefly by email or phone (+49 40 531 69 400).

Why Am I Currently Unable to Reach the Hotel by Phone?

We are sorry! If all of our staff members are engaged in calls or in-person guest service, brief wait times may occur.

Quick Alternatives:

Email: Write to us at office@meinhotelinhamburg.de – we will answer you as quickly as possible.

Reception Hours: Our team is personally at your service daily from 06:00 AM to 10:00 PM.

☎️Emergency Outside Hours: For urgent emergencies on site, you can reach us at +49 40 531 69 400.

Long-Term Parking / Holiday Parking (Park & Fly)

Parking spaces are available to you exclusively for the duration of your booked stay. After departure, we do not offer long-term or holiday parking. Parking during your holiday is possible at our partner hotel, the Airport Hostel. For further information and bookings, simply ask us at office@meinhotelinhamburg.de.

Parking Reservation for Cars

A reservation for standard cars is not necessary. However, if you arrive with a bus, van, or trailer, we ask for brief coordination with our reception at +49 40 531 69 400.

Parking for Busses, Vans & Vehicles with Trailer

Parking for busses, large vans, or cars with trailers is possible. For this, we kindly ask for brief coordination with our reception at +49 40 531 69 400.

General Regulations on Pets

Out of consideration for all guests—especially allergy sufferers—pets are unfortunately generally not allowed in meinHotel.

🐾 Our Tip: At our nearby partner hotel, the Airport Hostel, your four-legged companions are warmly welcome!

Inquiries About Small Dogs / Surcharges

We ask for your understanding that we cannot make exceptions even for small dogs or for a surcharge. If you are traveling with a dog, we very gladly recommend an overnight stay at our partner hotel, the Airport Hostel, where dogs are warmly received.

Room Booking & Best Price Guarantee

You can easily book your room directly via our website, by phone at +49 40 531 69 400, or by email to office@meinhotelinhamburg.de. Alternatively, you can also find us on portals such as Booking.com, HRS, and Expedia.

💡Our tip: It is best to always book directly with us – this way you are guaranteed to benefit from the lowest price!

Apartments

You can book our apartments directly via our website, by email, or by phone.

📌 Please note: A minimum stay of 2 nights applies to our apartments.

Quiet Rooms / Room Requests

Simply leave a short comment in the notes field when booking. Alternatively, you can also let us know your wish directly by phone or email. We will gladly take this into account when assigning rooms, subject to availability.

Group Bookings & Offers

Are you planning a trip in a group? For group bookings of 5 rooms or more, we will be very happy to prepare an individual offer for you. Simply send us your request by email to office@meinhotelinhamburg.de.

Purchasing Vouchers

With our vouchers, you give the gift of time for a relaxing weekend or an exciting city trip to Hamburg.

Simply write us an email with your voucher request to office@meinhotelinhamburg.de – we will gladly issue an individual voucher for you.